Last updated: June 8, 2026
Below are answers to common customer questions. If your question is not answered here, please contact info@dfyne.sbs.
Ordering and Shipping
Q: Do you charge for shipping?
A: No. Shipping is free for all orders to the United States (contiguous 48 states) and Canada. No minimum purchase is required.
Q: How long does order processing take?
A: Processing takes 1 to 2 business days after you place your order. You will receive a shipping confirmation email with tracking information once your order has been handed to the carrier.
Q: How long until I receive my order after it ships?
A: Delivery typically takes 4 to 7 business days after shipment, depending on your location within the US or Canada.
Q: Can I choose my shipping carrier?
A: No. Carriers are assigned automatically based on your delivery address. Each order ships with a carrier such as USPS, FedEx, UPS, or Canada Post.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. No other payment methods are available.
Returns and Refunds
Q: What is the deadline for requesting a return?
A: You must request a return within 30 calendar days from the date you receive your item. Requests made after 30 days will be declined.
Q: What conditions must a returned item meet?
A: The item must be unused, in its original packaging, and returned due to a quality issue (defect or damage). We do not accept returns for other reasons such as changing your mind or selecting the wrong size.
Q: Who pays for return shipping?
A: For approved returns, we provide a free prepaid return shipping label. You do not pay any return shipping or restocking fees.
Q: Where do I send my return?
A: After your return is approved, we email you a prepaid shipping label with the return address: 59 Eastwood Road, Media, MI 19063, United States.
Q: How long does it take to get a refund?
A: After we receive your return, we inspect it within 1 to 2 business days. If approved, we issue the refund to your original payment method. The refund typically appears in your account within 7 to 10 business days, depending on your bank or PayPal.
Q: Do you charge a restocking fee?
A: No. There is no restocking fee for any approved return.
Product and Quality Issues
Q: What should I do if I receive a damaged or defective item?
A: Contact info@dfyne.sbs within 30 days of delivery. Include your order number and clear photos or videos showing the issue. If the problem qualifies as a quality issue, you will receive a prepaid return label and a full refund.
Q: Where are your products manufactured?
A: Products are sourced from multiple manufacturing facilities. For specific information about a particular product, please email info@dfyne.sbs with the product name or SKU.
Customer Support
Q: How can I contact customer support?
A: You can reach us by:
Email: info@dfyne.sbs (best for order and return issues)
Phone: +1 (610) 800-4505
Mail: 59 Eastwood Road, Media, MI 19063, United States
Q: What are your support hours?
A: Monday through Friday, 9:00 AM – 6:00 PM (Eastern Time). We are closed on weekends and U.S. federal holidays. Emails are answered within 1 business day.
Q: Do you offer live chat?
A: No. Support is provided by email and phone only.