Welcome to the DFYNE FAQ! Below are answers to common questions based on our current policies. If you need further help, please contact our support team at info@dfyne.sbs.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free shipping on all orders to the United States and Canada (excluding Alaska, Hawaii, and U.S. territories). No minimum purchase is required.
Q: How long will it take for my order to arrive?
A: After your order is processed (which takes 1-2 business days), delivery typically takes 4-7 business days within the US and Canada. All orders are shipped from within the US.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package’s delivery status.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are processed securely.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 calendar days from the delivery date. To be eligible, items must be unused, in original packaging, and have a quality issue (e.g., manufacturing defect or damage upon arrival). Returns for change of mind or size issues are not accepted.
Q: How do I start a return?
A: Contact our support team at info@dfyne.sbs with your order number and photos/videos showing the quality issue. Do not send items back before receiving a return authorization.
Q: Do I have to pay for return shipping?
A: No. If your return is approved due to a quality issue, we will provide a free prepaid return shipping label. You will not be charged any restocking fee.
Q: Where do I send my return?
A: Once your return is approved, you will receive a prepaid shipping label with our return address:
59 Eastwood Road, Media, MI 19063, United States
Q: How long does it take to get my refund?
A: After we receive your return, we will inspect it within 1-2 business days. If approved, the refund will be issued to your original payment method (Visa, MasterCard, or PayPal). Please allow an additional 7-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Product & Quality
Q: What does “DFYNE Quality” mean?
A: DFYNE is committed to providing products that meet our quality standards. If you receive an item with a manufacturing defect or damage, our return policy covers you as described above.
Q: Where are your products made?
A: We source products from facilities that align with our quality expectations. For any specific concerns about a product, please contact us at info@dfyne.sbs.
Customer Support
Q: How can I contact customer support?
A: You can reach us by:
Email: info@dfyne.sbs (for all order, return, and product questions)
Phone: +1 (610) 800-4505
Mail: 59 Eastwood Road, Media, MI 19063, United States
Q: What are your support hours?
A: We are available Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time). We aim to respond to all email inquiries within 1 business day.